Month: November 2024

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How To Introduce a Customer Service Culture

What is the best solution when the numbers show that there is a deficiency in how customers view your service level? Dr. Raymond Lindquist said, “Courage is the power to let go of the familiar.” If the familiar within an organization is poor customer service, it is time to let it go. A culture of outstanding customer service needs to be effectively introduced within the organization. Since the service is providing for the needs of a customer before, during, and after their purchase, a holistic approach is necessary.

Customer Service Training Programs

Good customer service has to be taught; assuming that employees will know how to treat customers, just because they work in a field that requires this standard, is dangerous. An integral part of any training program is giving employees a chance to express what they want from a company, when they are in the role of a customer. When employees take the time to consider what they expect as a customer they are better prepared to deliver when they are on the other end of the transaction. Management has to take a personal interest in developing and participating in the training program in order for employees to appreciate that it is a serious responsibility.

Top Down Approach To Customer Service

While training programs may be designed with entry-level employees in mind; if management takes a hands-off approach the training programs will not succeed. Employees and customers need to see that everyone right up to the highest level of management takes exceptional customer service seriously. Organizations that involve multiple operations with multiple managers may find it worthwhile to consider a separate corporate management training program. It should emphasize the necessity for management to be viewed as accessible to all, in order to promote high employee morale and customer satisfaction.

To ensure a business’ continued success it is imperative to make the investment in nurturing a culture within the organization. By starting with management in developing this culture there will be a definite trickle-down effect. An employee who is treated well will pass this on in the way that customers are treated. An appreciated customer is a loyal customer, and more importantly a customer that will tell others about how well they are treated. From the largest corporation to the smallest local business it is important to introduce a customer service culture by providing employees and management with the training they need.

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Youth Leadership Camp

A youth leadership camp is usually held by an organization to teach youth about the basics of leadership and how they can use their skills and talents towards achieving their vision, mission and goals. It is a great means toward empowering teenagers and young adults so they can develop and work for their future. It is important for these young people to understand the lessons and take them to heart so that the youth leadership camp becomes successful and they can start living better lives.

Through this camp, young people will come to understand the important of working together with other young people under a team. They will learn how to trust other kids and develop the trait of trustworthiness. They also learn about the nature of their relationships with their parents and other authorities in their lives and come to a better understanding of their role in society. Any painful experience while growing up is also addressed in the camp in a spirit of openness and reconciliation.

Through the help of this kind of camp, young people will also come to understand the power of worldviews, which are like sunglasses that color the way they view themselves and their role in the world.

The usual mission of youth leadership camps includes the transformation of the lives of teenagers. They will learn how to take charge and be responsible for their actions. In addition, these camps also help them increase their self-esteem. The camp also helps youth develop principles and values that will make them helpful and productive members of the society.

Such camp for young leaders also help them deal with past mistakes and hurts and train them how to communicate such hurts and pains to others without appearing foolish. They also get to enhance their social life and networks through this camp.

If you want your teenager or child to attend a Youth Leadership Camp, you are making the right choice. It may be a bit expensive but it is a well spent investment because your child will be able to stand up by himself and learn how to become independent. More than that, since the basics of leadership are also taught, then he or she will be able to do something meaningful for himself, for your family and for the society at large.

If you’re still not convinced, it would probably be best to visit a local camp and ask about the important of such camps in the development of your child.

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5 Reasons Art and Design Students Should Take School Trips

The essence of art and design pedagogy is balance. Students enter the classroom with a great desire to express their ambitious creativity. But, more often than not, overreaching ambitions and flights of grandeur need to be tempered by method and practised skill. Teachers will frustrate students, but setting them to their setsquares and measurements and principles of form pays off in the end.

Yet, once these tools begin to be instilled, there is a very vital need to maintain the fire of ambition and creativity. This can be done by taking students on tours abroad.

Revel in great works

Many school trips focus on taking art and design students to see great works of art and architecture. The way this inspires and ignites ambitions of creativity is fairly obvious. Time spent in the Louvre or observing architecture in Holland will show students a path to great art and design by observing footsteps and achievements of those who have walked such paths before them. There is great value in actually seeing, touching and experiencing such inspiration on a tour rather than simply second hand through photos and books.

Learn from the best

There are great art and design teachers the world over who work tirelessly to equip their students with the best balance of inspiration and skill. But the boon of school trips is that students can spend time with the best in their field who work daily in art and design. This can open the students’ eyes to new methods but can also point them to the way of perfecting the skills they have been learning in the classroom. In so doing, many students will gain not only more inspiration, but also better respect for the work of their teachers at home.

Be inspired by famous locations

After developing the skills and tools needed to paint or prepare architectural designs, students will no doubt look to great works as inspiration. But these works are a product of their times and context, and hence a true understanding of the classic and modern history of art and design can be attained from school trips. Students will be able to imbibe and absorb the cultural and historical milieu from which the works they admire so much sprung.

Understand the history

Another broad goal of art and design school trips is to show students the grand story of how important principles developed. There is a connected history to art and design, and from this history teachers teach important principles and show students a way to measure quality and greatness. Travelling to various locations and investigating the history behind great works will give students a much fuller sense of this overarching story than a simple narrative told in the classroom. In turn, this will help students not only be more inspired by direct contact with the locations of this history, but they will also appreciate the principles which have been picked up from this grand story.